FAQ
Questions and Answers.
Tell us who you are, and we will show you the questions that apply to you. Booking and account questions are all in one place for everyone.
Tenants
I am moving out
The clean, what to do before it, when to book it and what happens at the check-out.
See the questions →Landlords
I own property
Cleaning between tenancies, inventories that carry weight at adjudication, and electrical compliance.
See the questions →Letting agents
I manage properties
Changeovers, access and keys, and one report format across the portfolio.
See the questions →Everyone
Booking and account
Booking, paying, changing a date, and finding your way around My Bookings and My Reports.
See the questions →Most asked questions.
What is included in an end of tenancy clean?+
Every room is cleaned top to bottom: kitchen (including oven, hob, extractor, appliances inside and out, cupboards, sink and taps), bathrooms (toilet, basin, bath or shower, tiles, fixtures, mirrors), and all rooms (floors, skirting boards, doors, light switches, sockets, windows inside, and storage). We bring all professional-grade products and equipment.
What is the 72-hour guarantee?+
If your check-out report identifies a cleaning issue within 72 hours of our team finishing, we return and sort it at no extra charge. No quibble, no admin. This applies to the areas we cleaned.
How long does a check-in or check-out inventory take?+
Typically one to three hours depending on property size and condition. We photograph every room and every item, and every report is reviewed before it leaves us. You receive it within two working days of the visit, usually sooner.
Do I need to be present for the clean or inventory?+
Not for the clean. We just need access: a key, a code, or a letting agent who can let us in. For inventories, we can work independently in most cases; some landlords prefer to be present and that's absolutely fine.
What is an EICR and does my landlord legally need one?+
An Electrical Installation Condition Report (EICR) is a safety inspection of a property's fixed electrical installations. Since 1 June 2020, landlords in England must have a satisfactory EICR for every tenancy. Local authorities can impose financial penalties of up to £30,000 for non-compliance. Lynch arranges EICRs carried out by NICEIC registered electricians.
Can I book cleaning and an inventory together?+
Yes, and it is the most efficient way to do it. We can schedule both on the same day or on consecutive days, whichever suits the handover. One booking, one point of contact, one invoice.