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Frequently Asked Questions
Get quick answers to your most common questions.
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What services do you offer?We provide inventory, cleaning, gas and electrical services for residential tenancies in London.
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Which areas do you cover?Our services are available throughout London.
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How do I book a service?You can book online through our website or contact us directly by phone or email to arrange a service.
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What is your cancellation policy?If you need to make changes to your booking, we require at least 48 hours’ notice (Monday to Friday). Unfortunately, changes cannot be made for bookings scheduled within 48 hours. Specific terms may apply depending on the service.
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Do you work with estate agents as well as private landlords?Yes, we work with both estate agents and private landlords, as well as tenants, to ensure all property needs are met.
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What if I’m not happy with your service?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate how we can put this right.
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What is an inventory report, and why is it important?An inventory report documents the property’s condition and contents at the start and end of a tenancy, helping to avoid disputes by providing a clear record for comparison.
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Who is responsible for arranging the inventory report?Typically, the landlord or letting agent arranges the report, but tenants may also request one for transparency.
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What details are included in an inventory report?The report includes a detailed list of items, their condition, meter readings, keys, and photographs documenting the state of the property.
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When should the inventory report be conducted?Inventory reports are conducted at the beginning (check-in) and end (check-out) of a tenancy to record any changes or damages.
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Can tenants or landlords be present during the inventory check?Yes, both can attend the check; however, this is not essential.
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What happens if there is a dispute regarding the inventory report?The inventory report serves as evidence to resolve disputes through mediation or deposit protection schemes.
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What does an end-of-tenancy cleaning service include?It includes thorough cleaning of the entire property, including kitchen appliances, accessible windows (inside and out), kitchens, bathrooms, and vacuuming/dusting of furniture. Full cleaning specifications are available when booking or requesting a quote.
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Does it include windows, carpet, and upholstery?Internal windows and safely accessible external windows are included. Carpet and upholstery cleaning is an optional extra we can provide if needed.
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Do I need to be present during the cleaning?No, as long as access to the property is arranged, you don’t need to be there.
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How long does an end-of-tenancy clean take?The duration depends on the property size and condition, but we recommend allowing a day to ensure everything is completed to a high standard.
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Can you guarantee the property will meet the landlord’s or agent’s standards?With over a decade of experience working with London’s largest estate agencies, our professional cleaning is tailored to meet or exceed landlord and agent expectations, ensuring the return of your deposit.
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What if I’m not happy with the cleaning?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate whether something was missed, needs improvement, requires specialised cleaning, or cannot be restored.
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What is an Electrical Installation Condition Report (EICR), and why is it necessary?An EICR is a safety inspection of the property’s electrical systems, identifying potential hazards and ensuring compliance with regulations.
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How often should an EICR be conducted in a rental property?In the UK, an EICR must be conducted every 5 years or at the start of a new tenancy.
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What happens if the property fails the EICR inspection?Landlords must address any issues within 28 days (or sooner if specified). We can provide a quote to complete the required works, and once finished, a follow-up inspection will confirm compliance.
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What does Portable Appliance Testing (PAT) involve?PAT testing checks the safety and functionality of all portable electrical appliances (such as kettles, toasters, and lamps) provided by the landlord.
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Are landlords required to test all electrical appliances in the property?Landlords are legally required to ensure all appliances they provide are safe. PAT testing is not mandatory but is strongly recommended.
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What are the penalties for not having an EICR or PAT testing done?Landlords can face fines of up to £30,000 for non-compliance with EICR regulations and may be held liable for any harm caused by unsafe appliances.
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What is a Landlord’s Gas Safety Certificate, and why is it required?It’s a legal document confirming all gas appliances have been inspected and are safe to use. It’s required annually for rental properties in the UK.
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How often do I need a gas safety inspection?A gas safety inspection must be conducted every 12 months to comply with UK law.
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What happens during a gas safety check?A qualified gas engineer inspects gas appliances, pipework, and ventilation to ensure they function safely and efficiently.
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What appliances are covered under the gas safety inspection?The inspection covers gas appliances, including boilers, cookers and heaters.
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Can tenants request a copy of the gas safety certificate?Yes, tenants must receive a copy within 28 days of the inspection.
-
What should I do if I want to book a tenanted gas check?You can book with us online and provide the tenant’s details so we can arrange a suitable time for them to attend.
-
What services do you offer?We provide inventory, cleaning, gas and electrical services for residential tenancies in London.
-
Which areas do you cover?Our services are available throughout London.
-
How do I book a service?You can book online through our website or contact us directly by phone or email to arrange a service.
-
What is your cancellation policy?If you need to make changes to your booking, we require at least 48 hours’ notice (Monday to Friday). Unfortunately, changes cannot be made for bookings scheduled within 48 hours. Specific terms may apply depending on the service.
-
Do you work with estate agents as well as private landlords?Yes, we work with both estate agents and private landlords, as well as tenants, to ensure all property needs are met.
-
What if I’m not happy with your service?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate how we can put this right.
-
What is an inventory report, and why is it important?An inventory report documents the property’s condition and contents at the start and end of a tenancy, helping to avoid disputes by providing a clear record for comparison.
-
Who is responsible for arranging the inventory report?Typically, the landlord or letting agent arranges the report, but tenants may also request one for transparency.
-
What details are included in an inventory report?The report includes a detailed list of items, their condition, meter readings, keys, and photographs documenting the state of the property.
-
When should the inventory report be conducted?Inventory reports are conducted at the beginning (check-in) and end (check-out) of a tenancy to record any changes or damages.
-
Can tenants or landlords be present during the inventory check?Yes, both can attend the check; however, this is not essential.
-
What happens if there is a dispute regarding the inventory report?The inventory report serves as evidence to resolve disputes through mediation or deposit protection schemes.
-
What does an end-of-tenancy cleaning service include?It includes thorough cleaning of the entire property, including kitchen appliances, accessible windows (inside and out), kitchens, bathrooms, and vacuuming/dusting of furniture. Full cleaning specifications are available when booking or requesting a quote.
-
Does it include windows, carpet, and upholstery?Internal windows and safely accessible external windows are included. Carpet and upholstery cleaning is an optional extra we can provide if needed.
-
Do I need to be present during the cleaning?No, as long as access to the property is arranged, you don’t need to be there.
-
How long does an end-of-tenancy clean take?The duration depends on the property size and condition, but we recommend allowing a day to ensure everything is completed to a high standard.
-
Can you guarantee the property will meet the landlord’s or agent’s standards?With over a decade of experience working with London’s largest estate agencies, our professional cleaning is tailored to meet or exceed landlord and agent expectations, ensuring the return of your deposit.
-
What if I’m not happy with the cleaning?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate whether something was missed, needs improvement, requires specialised cleaning, or cannot be restored.
-
What is an Electrical Installation Condition Report (EICR), and why is it necessary?An EICR is a safety inspection of the property’s electrical systems, identifying potential hazards and ensuring compliance with regulations.
-
How often should an EICR be conducted in a rental property?In the UK, an EICR must be conducted every 5 years or at the start of a new tenancy.
-
What happens if the property fails the EICR inspection?Landlords must address any issues within 28 days (or sooner if specified). We can provide a quote to complete the required works, and once finished, a follow-up inspection will confirm compliance.
-
What does Portable Appliance Testing (PAT) involve?PAT testing checks the safety and functionality of all portable electrical appliances (such as kettles, toasters, and lamps) provided by the landlord.
-
Are landlords required to test all electrical appliances in the property?Landlords are legally required to ensure all appliances they provide are safe. PAT testing is not mandatory but is strongly recommended.
-
What are the penalties for not having an EICR or PAT testing done?Landlords can face fines of up to £30,000 for non-compliance with EICR regulations and may be held liable for any harm caused by unsafe appliances.
-
What is a Landlord’s Gas Safety Certificate, and why is it required?It’s a legal document confirming all gas appliances have been inspected and are safe to use. It’s required annually for rental properties in the UK.
-
How often do I need a gas safety inspection?A gas safety inspection must be conducted every 12 months to comply with UK law.
-
What happens during a gas safety check?A qualified gas engineer inspects gas appliances, pipework, and ventilation to ensure they function safely and efficiently.
-
What appliances are covered under the gas safety inspection?The inspection covers gas appliances, including boilers, cookers and heaters.
-
Can tenants request a copy of the gas safety certificate?Yes, tenants must receive a copy within 28 days of the inspection.
-
What should I do if I want to book a tenanted gas check?You can book with us online and provide the tenant’s details so we can arrange a suitable time for them to attend.
-
What services do you offer?We provide inventory, cleaning, gas and electrical services for residential tenancies in London.
-
Which areas do you cover?Our services are available throughout London.
-
How do I book a service?You can book online through our website or contact us directly by phone or email to arrange a service.
-
What is your cancellation policy?If you need to make changes to your booking, we require at least 48 hours’ notice (Monday to Friday). Unfortunately, changes cannot be made for bookings scheduled within 48 hours. Specific terms may apply depending on the service.
-
Do you work with estate agents as well as private landlords?Yes, we work with both estate agents and private landlords, as well as tenants, to ensure all property needs are met.
-
What if I’m not happy with your service?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate how we can put this right.
-
What is an inventory report, and why is it important?An inventory report documents the property’s condition and contents at the start and end of a tenancy, helping to avoid disputes by providing a clear record for comparison.
-
Who is responsible for arranging the inventory report?Typically, the landlord or letting agent arranges the report, but tenants may also request one for transparency.
-
What details are included in an inventory report?The report includes a detailed list of items, their condition, meter readings, keys, and photographs documenting the state of the property.
-
When should the inventory report be conducted?Inventory reports are conducted at the beginning (check-in) and end (check-out) of a tenancy to record any changes or damages.
-
Can tenants or landlords be present during the inventory check?Yes, both can attend the check; however, this is not essential.
-
What happens if there is a dispute regarding the inventory report?The inventory report serves as evidence to resolve disputes through mediation or deposit protection schemes.
-
What does an end-of-tenancy cleaning service include?It includes thorough cleaning of the entire property, including kitchen appliances, accessible windows (inside and out), kitchens, bathrooms, and vacuuming/dusting of furniture. Full cleaning specifications are available when booking or requesting a quote.
-
Does it include windows, carpet, and upholstery?Internal windows and safely accessible external windows are included. Carpet and upholstery cleaning is an optional extra we can provide if needed.
-
Do I need to be present during the cleaning?No, as long as access to the property is arranged, you don’t need to be there.
-
How long does an end-of-tenancy clean take?The duration depends on the property size and condition, but we recommend allowing a day to ensure everything is completed to a high standard.
-
Can you guarantee the property will meet the landlord’s or agent’s standards?With over a decade of experience working with London’s largest estate agencies, our professional cleaning is tailored to meet or exceed landlord and agent expectations, ensuring the return of your deposit.
-
What if I’m not happy with the cleaning?We’re sorry if we don’t meet your expectations. Please let us know immediately, and we’ll investigate whether something was missed, needs improvement, requires specialised cleaning, or cannot be restored.
-
What is an Electrical Installation Condition Report (EICR), and why is it necessary?An EICR is a safety inspection of the property’s electrical systems, identifying potential hazards and ensuring compliance with regulations.
-
How often should an EICR be conducted in a rental property?In the UK, an EICR must be conducted every 5 years or at the start of a new tenancy.
-
What happens if the property fails the EICR inspection?Landlords must address any issues within 28 days (or sooner if specified). We can provide a quote to complete the required works, and once finished, a follow-up inspection will confirm compliance.
-
What does Portable Appliance Testing (PAT) involve?PAT testing checks the safety and functionality of all portable electrical appliances (such as kettles, toasters, and lamps) provided by the landlord.
-
Are landlords required to test all electrical appliances in the property?Landlords are legally required to ensure all appliances they provide are safe. PAT testing is not mandatory but is strongly recommended.
-
What are the penalties for not having an EICR or PAT testing done?Landlords can face fines of up to £30,000 for non-compliance with EICR regulations and may be held liable for any harm caused by unsafe appliances.
-
What is a Landlord’s Gas Safety Certificate, and why is it required?It’s a legal document confirming all gas appliances have been inspected and are safe to use. It’s required annually for rental properties in the UK.
-
How often do I need a gas safety inspection?A gas safety inspection must be conducted every 12 months to comply with UK law.
-
What happens during a gas safety check?A qualified gas engineer inspects gas appliances, pipework, and ventilation to ensure they function safely and efficiently.
-
What appliances are covered under the gas safety inspection?The inspection covers gas appliances, including boilers, cookers and heaters.
-
Can tenants request a copy of the gas safety certificate?Yes, tenants must receive a copy within 28 days of the inspection.
-
What should I do if I want to book a tenanted gas check?You can book with us online and provide the tenant’s details so we can arrange a suitable time for them to attend.
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