FAQ · Booking & account
Booking, changes and your account.
How to book, reschedule, cancel, and manage your Lynch account.
Booking
How do I book?+
Book online at accounts.lynchpropertyservices.co.uk. Choose your service, pick a date, and confirm. You'll get an immediate confirmation email and a reminder the day before your appointment.
How far in advance do I need to book?+
We recommend booking as soon as you know your move-out date, ideally two weeks ahead. We can often accommodate bookings at shorter notice, including next-day, subject to availability. Contact us directly if you're working to a tight deadline.
Can I book cleaning and an inventory together?+
Yes. You book each one online and choose your own times, so we'd suggest booking the clean for the day before the inventory where you can. If they need to be on the same day, book the clean for the first available morning slot and the inventory for the last available afternoon slot, so the clean is finished before the inventory takes place. Each is booked and invoiced separately, but it's one company and one standard across the two, with one office to deal with if you need us.
Do you offer same-day or emergency bookings?+
In some cases, yes. Email us at info@lynchpropertyservices.co.uk and we'll let you know what's available. Same-day availability depends on the location and the service required.
What areas do you cover?+
We cover all over London. If you're not sure whether we reach your area, enter your postcode in our booking portal at accounts.lynchpropertyservices.co.uk and it'll tell you right away whether we cover you.
Changes and cancellations
Can I change the date of my booking?+
Yes. You can reschedule online through the bookings portal at accounts.lynchpropertyservices.co.uk up to two working days before your appointment. Inside two working days you can't change it online, but email us at info@lynchpropertyservices.co.uk and we'll do our best to accommodate you, though we can't guarantee it.
What is the cancellation policy?+
Cancellations made more than two working days before your appointment are free of charge. Cancellations within two working days will incur a fee of 50% of the booking value. Cancellations within one working day, or no-shows, will be charged in full. This reflects the cost of holding your slot and sending a team.
What if I need to change the scope of the clean after booking?+
Contact us as soon as possible. We can adjust the booking: add rooms, extend the scope, add an oven clean. We'll update the price accordingly. Some changes may require a different slot if additional time is needed.
Can I change my access arrangements?+
Yes. We ask for at least two working days' notice where possible. Email the new details to info@lynchpropertyservices.co.uk and we'll confirm whether we can make the change in time.
Payment
How do I pay?+
You can pay online by card or bank transfer through the secure payment link. We accept all major credit and debit cards, and we don't take cash.
Do you offer invoicing for letting agents?+
Yes. Approved letting agent accounts can be set up with monthly invoicing. Contact us at info@lynchpropertyservices.co.uk to arrange it.
Can I get a quote before booking?+
Yes. Use the quote tool at accounts.lynchpropertyservices.co.uk. For larger or unusual properties, we may need a few more details from you before confirming a price.
Your account
How do I access my past bookings and reports?+
Log in at accounts.lynchpropertyservices.co.uk for your bookings and invoices. Your inventory reports are in the reports portal at reports.lynchpropertyservices.co.uk, and are also emailed to you within two working days of the visit.
I've forgotten my password. What do I do?+
Use the 'Forgot password' link on the login page at accounts.lynchpropertyservices.co.uk. If you're still having trouble, email us at info@lynchpropertyservices.co.uk.
How do I update my contact details?+
Log in at accounts.lynchpropertyservices.co.uk and go to Account Settings. If you need help, contact us at info@lynchpropertyservices.co.uk.
Still need help?
Call us on 020 3667 2636 or email info@lynchpropertyservices.co.uk. We respond to all enquiries within one working day.